A Relentless Obsession to Serve Our Customer
Mac-Tech was founded in 1984 in order to distribute metal fabrication equipment to the Greater Midwest Region. Over the last 30 years, our business has evolved from simply selling and servicing equipment to becoming a valued partner with our customers. At Mac-Tech, we strive to leave a lasting impression with every single customer—a positive one, marked with excellence and focus on total satisfaction.
Our philosophy has remained consistent over the years: We maintain A Relentless Obsession to Serve Our Customers. What does that mean to us?
- Honesty — Every machine, new or used, is sold with honest and ethical representation. This is supported by our dedication to being a trusted member of the Machinery Dealers National Association (MDNA).
- Support — We believe that family should be the reason to do business, not the cost of doing business. That's why we support and train our employees constantly, ensuring that they maintain a competitive level of competency in a constantly-changing industry.
- Service — We are committed, first and foremost, to serving our customers, which is why we have developed the best service organization in the business, complete with 24-hour guaranteed response if your machine is down. We understand that our customer base is the life of our business and we strive to maintain long-term, meaningful relationship with each and every one.
We live by these words. We back them up them by actively searching for and introducing new technologies that are designed to reduce manufacturing cycle times, shorten lead times, reduce production costs, lower inventories, and improve product quality.
24-Hour Guaranteed Response
Furthermore, to prove our dedication to excellent customer service, we promise a 24-Hour Guaranteed Response for any and all of your service needs, backed by a highly-skilled Technical Service Department. No automatic responses. We understand that our customers aren't all the same. So, whether you need to follow up on an order, have a technical question answered, or if your sales representative is unavailable and you need answers fast, our team is ready to provide a more personalized service to meet your specific needs.
It is this dedication to individualized excellence that has made Mac-Tech a valuable strategic partner to companies and clients on both a national and international level. By combining industry knowledge, offering an established process (that can accommodate changes in the market), and providing systems and technical support and implementation, Mac-Tech always works hard for you and your business.
Some of Mac-Tech's Business Partners:
- Ermak USA
- Piranha Ironworkers
- Techni Waterjets
- RAS Folders
- Hyd-Mech Band Saws
- Jonsen Sanders
Globalization & Profitability
With globalization and increased competition, most customers are concerned with where their business is today and where it will be tomorrow. Mac-Tech understands these concerns and is ready to help with key business issues involving processes, labor and material costs, lean manufacturing, flexibility and competitive strategies. We can assist you with these issues and develop short-, medium-, and long-term plans—that look both globally and locally—in order to insure your company's growth and profitability.
Come visit our two show rooms, located in Schaumburg, Illinois, and Milwaukee, Wisconsin. Call ahead or feel free to drop by and see our inventory of approximately $500,000 in spare parts. We also inventory a large number of machines, always powered-up and ready-to-go for training, demonstrations, feasibility tests, and whatever else your need may be. We would love to show you around.
Buying Used. Saving Green.
Mac-Tech can help you buy or sell a pre-owned piece of equipment! Our Sales Staff contacts hundreds of people on a weekly basis, buying, selling, and brokering a large variety of metal fabricating machines. Once the machines are in our facilities, our expert Team of Service Technicians get to work repairing and re-furbishing the machines until they're like new again. Don't believe us? Fill out a Contact Form or call us at 888-MAC-9555 and ask about our “like-new” purchase options.